Terms
These terms are the agreement between you and us when you order an episode. We've kept them short and plain. Our privacy policy explains how we handle your data.
Who we are
Scriblive is a product by Alconost, operated and sold by Alconost Inc., 66 Canal Center Plaza, Suite 505-C, Alexandria, VA 22314, USA, a Commonwealth of Virginia company. Questions: studio@alconost.com or the chat with @ScribliveBot.
What you get
A 45-second cartoon episode made from a photo of your child's drawing, delivered as a video in your Telegram chat. The episode is our creative take on the drawing and the story you share: we keep the drawing recognisable, wobbly lines and all, but it isn't a frame-by-frame copy.
Ordering and paying
- You order through @ScribliveBot. You need to be an adult, and the parent or guardian of the artist or have their permission.
- One drawing per episode. The price is shown in the chat before you pay (currently 750 Telegram Stars). If you buy Stars, Telegram or your app store may add local taxes to that purchase.
- You pay up front, in Telegram Stars, inside Telegram. By paying, you accept these terms. We start making your episode once the payment goes through.
- Promo codes are sent as a message in the chat before you pay. Each code has its own limits (such as number of uses or an end date), can't be exchanged for cash, and can be withdrawn if it's misused.
Delivery
Episodes usually arrive within an hour of payment. If one is running late, we'll tell you in the chat and keep you posted.
Your drawings and your episode
- The drawing and the story stay yours (and the artist's). You let us use them only to make, deliver and keep your episodes as our privacy policy describes.
- The episode is yours to watch, save and share for personal, non-commercial purposes, with family, friends and on your own social media.
- We never post or use your drawing, story or episode publicly without asking you first.
- Please only send drawings you're allowed to share. We may decline a drawing, for example a photo that isn't a drawing, or content that isn't suitable for a children's cartoon. If we decline after you've paid, we refund you in full.
Changing your mind, and refunds
- Your episode is digital content that we start making right after you pay. If you're a consumer in the EU or UK, you normally have 14 days to withdraw from an online purchase. When you pay, you ask us to start right away and confirm that you lose that right once we start making your episode.
- That's the legal minimum. Our own promise is better: if you're not happy with an episode, tell us in the chat and we'll make it right or refund you.
- If something goes wrong on our side and we can't deliver, you get a full refund.
- Refunds are made in Telegram Stars, back to your Telegram account. For anything about a payment, send /paysupport to @ScribliveBot. Telegram's own support can't help with purchases in bots.
Fair use
Please don't use Scriblive to send anything unlawful or harmful, other people's photos, or content that isn't yours to share, and don't try to misuse the bot, payments or promo codes. We may stop serving anyone who does.
Our responsibility
We do our best to make every episode lovely and to keep the service running, but we can't promise it will never be interrupted. Nothing in these terms limits rights you have by law as a consumer. Beyond those, our total responsibility for an order is limited to the price you paid for it.
Law and disputes
These terms are governed by the laws of the Commonwealth of Virginia, USA. If you're a consumer, you also keep the protection of the mandatory laws of the country where you live. Let's talk first: most things are solved quickly in the chat.
Changes
We may update these terms. The version shown when you pay is the one that applies to that order.